Last updated: 15 August 2026
PixelPal is a gentle virtual-pet game for children and families. Need a hand? Here's how to get help and answers to the most common questions.
Contact us: a grown-up can email info@shieldiqcyber.com and we'll get back to you.
My egg won't hatch.
Tap the egg about eight times to hatch your pal, then give it a name.
My pet looks poorly.
When your pal gets sick, the Play button turns into a Doctor button — tap it to make your pal better. Your pal can always be cured and never dies.
I came back and my pet was fine — is that right?
Yes. PixelPal is made to be kind: while you're away your pal can only get so hungry or sleepy, so it can never be left in a bad state.
Does PixelPal collect any data about my child?
No. PixelPal collects no data at all, needs no internet connection, and has no ads or in-app purchases. Everything stays on your device. See our Privacy Policy.
How do I add the home-screen widget?
Touch and hold an empty area of your iPhone Home Screen, tap the + in the corner, search for PixelPal, choose a size, and add it.
I have another question.
Email us any time at info@shieldiqcyber.com.